STR / MTR Management

‍Build a Solid Foundation‍

It was over a year into our short-term rental journey when we realized, that despite initial strong returns, we were not set up for long-term success.

We thought we had built our STR business sustainably, and were now on auto-pilot.

The truth is that our systems were weak and unrefined. We thought we were being frugal, skimping on our design and furniture budget. With lack of accountability our property managers and cleaners started to drop the ball.

The guest reviews followed suit.

One bad cleaning review, led to the next, and before long we were scrambling to maintain our high ratings.

And so the cycle begins:

One “less than ideal” review = Lower ratings
Lower ratings = Lower quality of guests
Lower quality of guest = higher probably of another bad review
Another “less than ideal” review = harder to book your property
Less bookings = Less cash flow to reinvest

Our experience led us to feel beyond fed up with big management companies.

We didn’t pay property management to:

1.) bring us more problems
2.) ask us how to respond to guest questions
3.) communicate with the personality of an introverted robot
4.) waste our time trying to update simple listing tweaks
5.) create a stagnant listing whose headline doesn’t even change to reflect the season

We fired our management company, our cleaners, and started to completely revamp our processes.‍

A New Way

We came across such a wide array of problems with existing property management companies that only out of our dismay were we fueled enough to create a new company that would function with an entirely new vision.

Pulling from our background as architects, investors, and STR operators we rethought from first principles what a management company could and should be.

Here are a few of our guiding principles:‍

Radical Hospitality

We believe it’s essential to contextually respond to guests because each is a unique human being.

We want to foster real connections with real people. It’s important to continue and build and establish trust throughout the entire guest journey.

One of the best ways to serve guests is to proactively anticipate and answer their questions.

Clear communication along with curated local guidebooks allows guests to relax and begin to “anticipate” their trip rather than worrying about logistics.

When problems inevitably arise, empathetic communication is a must.

More Than Just a Stay, It's an Experience

Successful short-term and mid-term rentals hinge on the details.

We believe the guest experience starts way before guests arrive. From the moment potential guests view your listing, the photo selection to the words you use in your description, their expectations are starting to be formed.

Once the reservation is made, it triggers the rest of our Guest Journey Blueprint. This meticulously designed guide drives everything from pre-arrival communication to post-stay reviews, ensuring a seamless and memorable experience for every guest.

Future Proofing Frameworks

We’re not interested in being merely problem solvers.

We proactively develop systems and strategies that prevent the problems from happening in the first place.

The Japanese word Kaizen articulates our philosophy of continual improvement and in the same vein learning and re-iterating through strong feedback loops.

Beautiful Design at Any Budget

We don't just passively manage projects.

We actively help listings stand out from the masses.

We love re-imagining our properties, as well as our client’s properties, creating beautiful, generous spaces for guests to take delight in.

Guests choose their stay based on the look and feel of the space. They want to stay somewhere better than their home and with more character and amenities. We anticipate the guest’s needs with design.

In our business, once we invested more in design...
all of a sudden our guest reviews went from
generic, but decent reviews
to...
fantastic reviews calling out specifics experiences and ways we were able to serve our guests!

After all this time, we realized that even as architects we found ourselves selling short the power of design!‍

Pre-Launch Roadmap

Our comprehensive onboarding process lays the foundation for a successful partnership and property launch. Our roadmap includes:

• Client Alignment: Tailoring our services to meet your unique needs.
• Property Analysis: Identifying opportunities to maximize your property's potential.
• Design Analysis: Crafting spaces that are not only aesthetically pleasing but also high-performing.
• Initial Deep Clean: Squeaky clean spaces set the stage for everything else to come.
• Staging: Selecting essential furnishings to enhance the guest experience.
• Photography: Capturing the essence and beauty of your property.
• List Building: From compelling copywriting to multi-platform setup, ensuring your listing shines across all channels.
• Dynamic Pricing Strategy: Adapting rates to maximize occupancy and revenue.
• Curated Guest Guidebook: Offering both digital and physical guides to enhance guest stays.
• Owner Dashboard: Providing financial insights and performance metrics.

Ongoing Services

• 24/7 Guest Concierge

• Personalized Guest Communication

• Turnover Cleanings: Scheduling, Coordination, Accountability

• Service Coordination

• Pre-Arrival Checks

• Inventory Purchasing

• Marketing of Listing

• Dynamic Pricing with manual fine-tuning

• Client Portal

-Financial Transaction Records for tax purposes

-Reservation Insights

-Owner Communications

• Guest FAQ + insights

• Guidebook + House Manual Updates

• Vendor Discounts

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‍Add-Ons:‍

-Direct Booking Site

-Social Media Marketing

-Brand Design‍

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